If you have received a damaged parcel or product, please contact our Customer Care team.  

Please have the following ready so that we can help you as quickly as possible: 

• your order / customer number 
• the reason for your claim 
• the article number or exact name of the article
• the exact quantity of the damaged items
• a photo displaying the damaged items
• a photo displaying the damaged parcel
• are you requesting a refund or replacement