If you have received a damaged parcel or product, please contact our Customer Service team.  

 

Please have the following ready so that we can help you as quickly as possible: 

  • your order / customer number 
  • the reason for your claim 
  • the article number or exact name of the article
  • the exact quantity of the damaged items
  • a photo displaying the damaged items
  • a photo displaying the damaged parcel
  • are you requesting a refund or replacement