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Returns & Claims
Shopping with us
Do you offer free delivery?
Can I choose the delivery partner?
Can my order be dispatched on a specific day?
Can I select a pickup point as a delivery address?
What if I am not at home when my parcel is delivered?
Bulky & Frozen Goods
Must the delivery address be the same as the invoice address?
When will my parcel be dispatched?
How can I track my parcel?
My parcel has been dispatched but tracking is not available
My parcel/product is damaged
Has my parcel got lost?
I haven't received my parcel, even though the tracking status is "delivered"
Part of my order is missing
I have received the wrong goods
I have received another customer's order