Orders

Ordering Information

How do I create a customer account? Can I order as a guest? Is there a minimum and maximum order value? Is a printed invoice included in my delivery? Is your website secure?

Payment

Which payment methods do you offer? How do I select or change my payment method? My credit card/debit card payment failed – what should I do? My PayPal payment failed – what should I do? I've received a payment reminder even though I've paid for my order

Order Status

Will I receive an order confirmation? How will I know when my order has been dispatched? How can I track my order?

Changes & Cancellation

Can I make changes to my order or delivery address? Can I cancel my order? Can I combine several orders?

zooplus Repeat

How does zooplus Repeat work? How do I set up zooplus Repeat? How can I modify or cancel my zooplus Repeat subscription? Will I be notified before my next zooplus Repeat order is dispatched?