As soon as your parcel has left our warehouse, we'll send you an email confirming your parcel has been dispatched. For logistical reasons, your order may be dispatched in more than one parcel and not at the same time. 


The parcel dispatch notification will contain all important details, such as:

  • how many parcels to expect
  • a link with the tracking ID


Haven't received your parcel dispatch notification? 


If you are a registered customer, you can also check the order status in your order history at "my zooplus".