We want you and your pet to be delighted with all of our products. You can return any unopened products you are not happy with, within 14 days of delivery. 


Some product manufacturers offer a satisfaction guarantee.


Contact our Customer Service team to find out more.  


Please have the following ready so that we can help you as quickly as possible: 

  • your order / customer number 
  • the reason for your claim 
  • the article number  
  • the expiry date and batch number on the packaging 


We cannot accept returns for opened food products, so we strongly recommend trying a small size, before purchasing a large quantity of any food, especially for brands that do not offer a satisfaction guarantee.


See Returns and Replacements for more details.