Error messages can occur for a variety of reasons. 

If you are getting an error on our website, you can try the following steps:

• Reload the page or restart the browser 
• Log out and log back in your "my zooplus" account
• Clear your browser cache and cookies
• Use a different browser or a different device if possible

If these actions do not resolve the error, it would help us greatly if you would send us a screenshot of the error message and any details about when the error occurred, which page you were on and what you were trying to do when you received the message.  

We also need to know the following:

• your operating system (Windows, iOS, etc.) and version number 
• which browser you are using and the version number 

Please contact our Customer Care team for further assistance.