Delivery Information

Do you offer free delivery?

zooplus offers free delivery on standard orders of €49- €99* or more. The exact shipping costs are determined by the country on the delivery address and can...

Overweight Orders

The maximum weight for any single parcel is 31kg. We cannot dispatch single parcels over this weight. If your order weighs more than 31kg it will be dispatc...

Can I choose the delivery partner?

No, unfortunately it is not possible to select your delivery partner.    Further details are visible at checkout.    Take a look at our Shipping and Del...

Can my order be dispatched on a specific day?

It is not possible to specify the day of dispatch

Can I select a pickup point as a delivery address?

When you place your order, it is not possible to stipulate a pickup point as your delivery address.     However, if the first attempt to deliver your parc...

What if I am not at home when my parcel is delivered?

The delivery process will depend on the country selected. Not all delivery services offer the same options and alternatives.    Please check the named loc...

Bulky & Frozen Goods

Orders that include bulky or frozen items are subject to special shipping terms and customers are advised that they may take longer to arrive than the estim...

Must the delivery address be the same as the invoice address?

You can enter different invoice and delivery addresses during the checkout process.    Please note:    If you want to change your delivery address only,...