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Home Delivery

Delivery Information

Do you offer free delivery?

zooplus offers free delivery on standard orders of €49- €99* or more. The exact shipping costs are determined by the country on the delivery address and can...

Can I choose the delivery partner?

Unfortunately we are not able to offer a choice of delivery partner for all countries. However, where a choice of delivery partner is available the opti...

Can my order be dispatched on a specific day?

It is not possible to specify the day of dispatch

Can I select a pickup point as a delivery address?

When you place your order, it is not possible to stipulate a pickup point as your delivery address.     However, if the first attempt to deliver your parc...

What if I am not at home when my parcel is delivered?

The delivery process will depend on the country selected. Not all delivery services offer the same options and alternatives.    Please check the named loc...

Must the delivery address be the same as the invoice address?

You can enter different invoice and delivery addresses during the checkout process.    Please note:    If you want to change your delivery address only,...