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Home Returns & Claims

Returns

How do I return an item?

If you need to return an item, please contact our Customer Service team.   Please have the following ready so that we can help you as quickly as possible:...

Can I exchange my product for a different size/type/colour?

If you would like to exchange the item you received for a different size, type, colour etc., you will need to place an order for the new item.  You have 14 ...

Is there a time limit for returns?

If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you received your goods) to return it to us for a f...

I've returned an item – what happens next?

Once we have received and processed your returned goods, you will receive confirmation by email.  

I have returned an item but it has not yet been refunded

When you return a product, you will be credited, using the original payment method, once we have received and processed the returned goods.     Please con...